WSQ Building Service Excellence

• Develop and enhance knowledge on organisation's product and/or service offerings and customer profiles.
• Develop knowledge of organisation's product and/or service offerings and customer profiles / Continually enhance knowledge of organisation's product or service offerings and customer profile
• Methods to develop knowledge of organisation's product or service offerings
• Build rapport with customers to gain their confidence in the organisation's products and services.
• Establish customer rapport to build customer confidence
• Methods to establish customer rapport
• Provide post-sales follow-up professionally
• Provide post-sales follow-up
• Types of post-sales follow-up
• Respond to service opportunities and challenges effectively to reinforce customers' confidence
• Respond to service opportunities and escalated service challenges to reinforce customers' confidence in the organisation
• Types of service opportunities and escalated service challenges
• Methods to respond to service opportunities and escalated service challenges

What You'll Learn

• Knowledge of organisation's product and/or service offerings and customer profiles
• Building Rapport with Customer
• Professional post-sales follow-up
• Service opportunities and challenges

Minimum Entry Requirement

Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.