The Empathetic Leader: Balancing Profit, People, Purpose (classroom & Asynchronous)

"People will forget what you said, people will forget what you did, but people will never forget how you made them feel." "” Maya Angelou

In a highly competitive, profit-oriented world, it may come as a surprise that empathy is a crucial business skill. Empathy predicts how well a manager performs"”a consistent finding in Korn Ferry's emotional intelligence research series.

Research indicates that empathetic leadership enhances customer satisfaction, encourages collaborative innovation, and boosts employee engagement"”all ultimately building the bottom line.

The Empathetic Leader: Balancing Profit, People, Purpose is a course designed for executives and aspiring leaders.

In this course, you will:

• Uncover the transformative power of empathy on your ability to lead, inspire, innovate, and drive results.
• Boost your capacity for active listening, conflict resolution and supportive behavior through interactive classes that highlight experiential learning.
• Gain the confidence to navigate challenges, nurture relationships, and drive change through empathy-driven leadership.

Discover how empathy propels success in every aspect of your leadership role. Join us to embark on a journey that not only transforms your leadership style but also resonates in the hearts and minds of those you lead.

What You'll Learn

At the end of this course, you'll be able to:

• Understand how empathetic leadership increases customer centricity, innovation, employee engagement, and profits.
• Practice characteristics and practices for empathetic leadership, such as curiosity, inquisitiveness, active listening, constructive observation and empathetic communication.
• Develop skills to better cater to your stakeholders' diverse needs and create a unified approach, benefiting all involved parties.
• Use empathetic leadership to solve problems and innovate with a customer-centric approach, setting your business apart.
• Inspire purpose-driven teams by connecting organizational goals with individual employee goals.
• Guide teams through change, ensuring smoother transitions, higher morale, and increased buy-in.

Minimum Entry Requirement

• Singapore Citizens or Singapore Permanent Residents
• Able to commit to the full duration of the programme