Skillsfuture for Digital Workplace 2.0 (tourism) (inclusive of Hotel / Accommodation Services) (synchronous E-Learning)

• Aware of jobs and digital skills required in the current and future digital economy, with specific focus on Gen AI applications in tourism and hospitality.
• Understand of workplace cybersecurity and responsible AI usage in tourism environments.
• Able to drive digital automation applications and effectively utilise Gen AI tools (such as chatGPT, Gemini, Co-pilot) for guest experiences, booking optimisation, and travel recommendations through proper prompt design.
• Understand and apply effective prompt design for Generative AI while ensuring responsible use and identifying risks such as bias or misinformation.
• Able to transform tourism data into insights using analytics tools, dashboards, and Gen AI-assisted analysis.
• Able to navigate the SkillsFuture portal for tourism-specific online tools, courses and career options.
• Able to develop an action plan to upgrade and upskill yourself in both traditional tourism digital skills and emerging Gen AI technologies.
• Aware of new technology, such as AR, and its integration with Gen AI in creating immersive tourism experiences.

What You'll Learn

Explore Digital Transformation in Tourism (inclusive of Hotel/Accommodation Services) now featuring advanced Gen AI integration. Our enhanced SkillsFuture course equips tourism professionals with cutting-edge digital competencies, including hands-on training with Microsoft Co-pilot and Google Gemini. Learn to craft effective AI prompts tailored for tourism applications, understand Gen AI fundamentals, and navigate potential risks while implementing responsible AI practices. Discover how these technologies revolutionise guest experiences, streamline bookings, personalise travel recommendations, and optimise hospitality operations"”merging traditional digital marketing techniques with innovative AI-powered solutions reshaping the tourism industry.

Minimum Entry Requirement

Beginners and non-technical individuals who need to better leverage digital tools and understand the modern digital landscape within the Tourism sector, including Hotel and Accommodation Services.

This course is also designed for tourism professionals and hospitality executives seeking to develop a strategic understanding of digital and Gen AI technologies. It is ideal for individuals aiming to optimise workplace productivity with tools like Microsoft Co-pilot and Google Gemini, adopt innovative digital marketing techniques, and lead digital transformation initiatives to enhance their organisations in the Tourism industry.

Candidates MER:

• 16 years and above
• No formal qualification
• Able to speak, listen, read, and write English at a proficiency level not lower than ES WSQ Level 4 WPL
• Able to manage calculation required at the workplaces at a proficiency level not lower than ES WSQ Level 4 WPN
• Possess foundational digital literacy skills required at the workplace