Service Planning and Implementation (synchronous E-Learning)

• Recognise the role that one plays in the service value chain
• Deliver service as part of a team according to the organisation's service standard
• Recognise opportunities and take initiative to assist colleagues in service delivery
• Recognise and escalate service performance issues that affect the organisation's service standards
• Adhere to organisation's professional code of conduct in service delivery
• Share information commonly sought by organisation's customers with colleagues to enhance the team's performance in service delivery
• Acquire information commonly sought by organisation's customers to enhance own ability to deliver service

What You'll Learn

Implement Service Excellence Operations