Service Leadership (synchronous E-Learning)

• Demonstrate service delivery in accordance with the organisation's vision, mission and values
• Recognise the significance and impact that one has on the organisation's service value chain and service standards
• Suggest ways to improve service delivery that may value-add to the organisation's service value chain and increase service standards
• Adhere to organisation's professional code of conduct in service delivery
• Monitor own performance to ensure consistency with the organisation's vision, mission and values
• Obtain feedback to improve own service delivery performance through feedback from peers, supervisors and customers

What You'll Learn

Align our service delivery according to Vision, Mission and Core Values of an organisation