Service Innovation (level 1)

• Recognise the Importance of Service Innovation in the Organisation
• Generate potential service innovation ideas to transform the customer experience
• Evaluate potential service innovation ideas according to organisational evaluation criteria
• Present mock-up of service innovation ideas to stakeholders

What You'll Learn

Service Innovation Level 1 is essential because Carrie Academy International believe that it is critically important for workers in the Environmental Services sector to work through idea generation and evaluation as well as rapid prototyping through a series of interactive and fun activities. This will allow workers to display higher performance standards and able to promote service innovation culture within the organisation. We have an existing pool of clientele in Retail and Service industry who wishes to enhance on their organisation's service standards and groom service professionals with the skills and competencies to engage customers with a positive and professional image, and service-oriented mindset.

Minimum Entry Requirement

Learners are assumed to:

a) be above 18 years of age

b) Have knowledge on own work role and corresponding responsibilities

c) Have an understanding of the organisation's product and service offering

d) Have an understanding of the organisation's structure, standard operating procedures and guide-lines on customer service

e) Learner should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3

f) Learner should have at least 6 months of working experience in any relevant service industries