Service Information and Results (mandarin) (synchronous E-Learning)

The aim of the course is to equip the professionals, managers and executives (PMEs) who are

currently working or those intending to make a career switch to the Retail industry, with in-depth

knowledge and skills in managing the front-of-house retail operations. The course emphasises on

the manager's ability and discipline to perpetually perform analysis of service quality and customer

satisfaction data. Also, to communicate their findings and results to relevant stakeholders and

provide recommendation in closing the service gap.

What You'll Learn

Upon completion of the module, the learners will be able to : • Examine service data like service

quality and customer satisfaction results to establish the organisation's performance •

Communicate using appropriate methods findings and results to respective stakeholders • Execute

improvement plans to close service performance gaps

Minimum Entry Requirement

• Age 21 years or above and have at least 2 years of work experience in supervisory or leadership position.
• Able to speak, listen, read and write Chinese at a proficiency level not lower than GCE 'N' or Hanban BCT (A) score not lower than 241 or BCT (B) score of not lower than 121.
• Possess WSQ Advance Certificate in Retail Operations, WSQ Advance Certificate in Service Leadership, WSQ Advance Certificate in Leadership and People Management (LPM)