Service Excellence (the Art of Delight)

• Recognise the diverse range of customers, their needs and their expectations.
• Demonstrate effective communication skills when interacting with customers.
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customers' expectations.
• Listen to customers' feedback to enhance their experience.

What You'll Learn

• Reach for the Stars
• The Service Professional
• WATCH Those Words
• Body Talk
• Active Listening
• The Extra Mile
• Approach
• Build rapport
• Connect
• Delight
• Constant Change