Service Excellence

At the end of this module "Service Excellence" participants will be equipped with the knowledge and application skills to develop a service framework to manage and address service challenges, and partner with partners to deliver service excellence.

What You'll Learn

On completion of this workshop, learners should have knowledge and ability to :

● TLO 1: Defining strategies for service partnership

● TLO 2: Methods to advocate value creating service partnerships

● TLO3: Approaches to assess performance of service partners

● TLO4: Develop strategies to evaluate performance of partnerships for continuous improvements