Retail Selling Ceremony

At the end of the course, participants shall be able to demonstrate the following:

• Recognise the impact of one's professional image and persona on the organisation.
• Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations.
• Project a professional image and persona.
• Recognise the diverse range of customers and their needs and expectations.
• Know the customer's preferred choices based on the customer group he/she belongs to.
• Create a positive customer experience by offering customised and personalised service.
• Escalate feedback on areas of improvement to enhance the customer experience.
• Demonstrate effective communication skills when interacting with customers.

What You'll Learn

Theme 1: Maintain Professional Image

a. Recognise the impact of one's professional image and persona on the organisation.

b. Project a professional image and persona.

c. Demonstrate the qualities and characteristics of a Service Professional when delivering go-the-extra-mile service to exceed customer expectations.

Theme 2: Sell Products and Services according to G.U.E.S.T. framework

a. Recognise the diverse range of customers and their needs and expectations.

b. Know the customer's preferred choices based on the customer group he/she belongs to.

c. Create a positive customer experience by offering customised and personalised service.

d. Escalate feedback on areas of improvement to enhance the customer experience.

Theme 3: Interact with Customers

a. Demonstrate effective communication skills when interacting with customers.

Minimum Entry Requirement

Secondary