Pwm-Retail: Retail (sf): Sales Closure L1

This course is only for the low wage workers in the PWM-Retail Sector.

Carry out close sale of products and services to the satisfaction of the customers, complete customer order forms, invoices and receipts and process any loyalty card transactions

What You'll Learn

• Techniques for closing a sale
• Types of customer behaviours and cues
• Types of customer buying motivations including functional and emotional motivations
• Information on customer demographics, lifestyles and purchasing power
• Organisational procedures related to

closing and processing sales

• Operation of Point of Sales (POS) equipment
• Currency exchange rates
• Information on competitor's products and/or services, local retail businesses, regional and/or global retail scenes

Minimum Entry Requirement

Participants are required to have the ability to converse, read and write in English. Minimum Lower Secondary Education or WPLN Level 3 and above.