Project Professional Image with Gems

This unit covers the skills and knowledge to

equip service professionals with the right

grooming and professional image required for

building confidence and projecting a positive

image. It also involves equipping them with a

positive and customer-oriented mindset to

impress and wow their customers in their day-today engagement

What You'll Learn

A competent individual must be able to successfully perform the following:

• Recognise the impact of one's professional image and persona on the

organisation

• Project a professional image and persona in accordance with organisational

guidelines

• Demonstrate effective communication skills when interacting with customers at

the workplace