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Sources from which symptoms of potential problems may be identified
Possible sources of problem
Identify symptoms that could lead to potential problem at the workplace
Ways to identify impact of a problem on one's job responsibilities and other parties involved
Apply logical deduction to anticipate and detect problems at the workplace
Identify the exact problem using elimination process, objective reasoning or process questioning
Articulate problems in a clear and concise manner
Types of corrective actions
Factors to consider in selecting suitable modes of communication
Reflective mechanisms for the entire problem-solving process
Analyse the root causes of the problems at the workplace using appropriate problem-solving tools and tech-niques
Analyse relevant information surrounding the perceived problems
Procedure for evaluating selected ideas for problem-solving
Methods to determine the strengths and limitations or constraints of each selected idea
Provide recommendations to resolve the issues at hand
Areas of impact from implementation of an action plan
Evaluate the effectiveness of implemented solutions and implementation plans by analysing feedback gath-ered from relevant sources

What You'll Learn

A problem solving programme designed for team leaders or supervisors or individuals that are required to lead the problem identification and solution creation process. This course aims to strengthen the supervisor's problem solving skillsets with the following focus areas :

Identify & articulate exact problems clearly
Develop a mental model for the problem-solving process
Analyse root causes & recommend solutions to resolve work issues

Minimum Entry Requirement

Learners are assumed to possess the following:

At least Nitec, GCE "N" level (Pass in English)
1- 2 years of work experience in front-end operations and/or back-end support functions.
English language proficiency to benefit from the training and undertake the assessments (Level 3 of the Workplace Literacy attainment scale)