Operating Systems and Desktop Support

Embark on a comprehensive journey into the world of operating systems and desktop support with this detailed course. Designed with a hands-on approach, the Operating Systems and Desktop Support course is tailored to equip trainees with the essential skills and knowledge required to adeptly install, configure, and maintain predominant operating systems, including Windows OS. Moreover, this course extends its realm to cover the intricacies of virtualised environments, emphasising best practices.

Trainees will be introduced to effective desktop support techniques, ensuring timely and efficient problem resolution. Further, the curriculum delves deep into setting up and tailoring operating systems within virtualised settings, thereby enhancing one's proficiency in managing and optimising desktop systems.

What You'll Learn

Upon completion of this course, trainees should be able to:

● Possess a comprehensive understanding of operating systems' role in managing computer resources, distinguishing features and functionalities of major platforms, and mastery over essential OS-related terminologies and concepts.

● Perform configuring Windows OS across physical and virtual environments, managing user access with security best practices, and ensuring the system's stability and security through timely updates and patches.

● Build capabilities to excel as desktop support technicians, boasting robust communication and troubleshooting expertise, leveraging remote support mechanisms, and adeptly handling prevalent desktop issues to elevate end-user satisfaction and productivity.

● Develop a deep understanding of virtualisation principles, recognise its multifaceted benefits, and gain expertise in establishing and tailoring virtualised operating systems on leading platforms such as VMWare and VirtualBox.

● Build capabilities to optimise operating system performance, effectively employ disk management strategies, actively monitor and mitigate system inefficiencies, and promptly address performance-related issues, ensuring a consistent and efficient experience for end-users.

● Identify and counteract common security threats, implement stringent security protocols for Windows OS, and establish resilient data backup and recovery mechanisms, guaranteeing the safeguarding and retrievability of vital data even in the face of potential threats or system malfunctions.

Minimum Entry Requirement

● WPLN Level 4

● 1 GCE 'O' level or equivalent; OR

● NITEC/Higher NITEC; OR

● Mature candidates (≥ 30 years old with 8 years' work experience in an ICT-related field); OR

● Candidates with other qualifications will be considered on a case-by-case basis