Manage Process Improvement

"On completion of this unit, participants will acquire the

knowledge and skills in bringing the resources and processes together to achieve the organisational set goals using variety of process improvement methodologies. It involves adopting a systematic approach in improving a process through process

mapping, analyse the process and redesign the process."

What You'll Learn

• Identify improvement activities associated with concept of process management & improving customer satisfaction using systematic process improvement model
• Define the process relationship using suitable process mapping techniques
• Present the process map graphically that accurately depicts the sequence of events to build a product or produce an outcome using standard process mapping conventions or symbols
• Perform analysis of the process for waste or non-value activities to facilitate redesigning the process in accordance with the process improvement model
• Redesign the process using the results of the analysis & recommend potential measures to improve the functioning of the process
• Execute the changes to the process & resolve issues encounter in accordance with the change solicitation process
• Standardise the redesigned process to make change stay permanently by proper documentation & training in accordance with organisational procedures