Itilâ® Foundation Certificate in Service Management (sf)

• To certify competence through a Statement of Attainment (SOA).
• To support learner's career progression.
• To meet organizational requirements for work.
• To prepare the learners for ITIL Foundation Examination.

What You'll Learn

Chapter 1 Course Introduction

Chapter 2 Digital Transformation

Chapter 3 Key Concepts & Principles

Chapter 4 Service Value

Chapter 5 Service Value Chain & Practices

Chapter 6 Course Summary

Minimum Entry Requirement

Demographics:

• Age: Minimum 18 years old.

Education:

• Minimum GCE O Levels.
• Language: Workplace Literacy and Numeracy Level 4 (WPLN: Speaking, Writing, Listening, Reading, and Numeracy at ESS level 4 or equivalent to Lower Secondary Level of English and Mathematics).

Technical Skills and Knowledge

• Broad knowledge on computer network.
• Broad knowledge on server hardware and software.
• Experience with Operations and user support.
• Understand IT Service best practices.
• Able to evaluate information using it to forecast for planning or research purposes.

Working Experience

• Recommended to have at least 1 year working experience in technical support on IT Service Management.