Itilâ®4 Strategist: Direct, Plan, and Improve (dpi) (sf)

• Describe the basic concepts, principles, service value system components and ITIL practices acquired in ITIL 4 Foundation course. The candidate will be able to better appreciate and apply in depth concepts and ITIL practices in the subsequent modules for planning and improvement on support services.
• Describe the key concepts of direct, plan and improve. Explain the difference between vision and mission; strategy, tactics and operations; governance, compliance and management. Describe the concepts of value, costs & risks and their relationships to direction, planning and improvement
• Describe the scope of control and explain how to apply key principles and methods for defining effective policies, controls, guidelines and place decision making authority at the correct level.
• Describe the role of governance, risk and compliance. Explain how to integrate the principles and methods like establishing controls which are sufficient, but not excessive into the service value system.
• Explain how to use the key principles and methods of continual improvement for all types of improvements.
• Explain how to use the key principles and methods of communication and organizational change management to direction, planning and improvement.
• Explain the use key principles and methods of measurements and reporting in direction, planning and improvement.
• Describe the difference between value streams and practices. Able to select and use the appropriate methods and techniques to direct, plan and improve value stream and practices.

What You'll Learn

This is a four-day course which offers the candidates with the practical skills necessary to create a 'learning and improving' IT organization, with strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organization's advantage. Candidates learn how to use practical and strategic methods for planning and delivering continual improvement with necessary agility. After the completing course, the candidates will be equipped with adequate knowledge to prepare themselves for the ITIL® 4 Strategist Direct, Plan and Improve Certification examination. This is a universal module, that will be a key component of both, ITIL® 4 Managing Professional (MP) designation and Strategic Leader designation.

• Understand the following key terms
• Understand the differences between the following key concepts
• Understand the concepts of value, outcomes, costs & risks and their relationships to direction, planning and improvement
• Identify the scope of control and within this
• Understand the role of risk and risk management in DPI
• Understand how governance impacts DPI
• Know how to ensure that controls are sufficient, but not excessive
• Know how to use the ITIL continual improvement model to improve the service value system or any part of the SVS
• Know how to identify assessment objectives, outputs, requirements and criteria
• Know how to select an appropriate assessment method for a particular situation
• Know how to define and prioritize desired outcomes of an improvement
• Know how to build, justify and advocate for a business case
• Know how to conduct
• Know how to embed continual improvement at all levels of the SVS
• Understand the nature, scope and potential benefits of organizational change management
• Know how to use the key principles and methods of Communication & OCM
• Know how to establish effective interfaces across the value chain

Minimum Entry Requirement

Candidates must hold the ITIL® 4 Foundation certificate.