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S$1,500.00 S$450.00 (after SkillsFuture subsidy)
Last verified: 2026-08-03
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- Understand the ITIL Service Value System
- Understand and describe the key concepts for creating value for services
- Describe the Four Dimensions of Service Management
- Understand the Service Value Chain and its activities
- Explain the use ITIL guiding principles
- Explain some of the key ITIL practices like Incident management, Problem management , Change control and etc
What You'll Learn
This is a three-day course which offers the participant with comprehensive understanding of the ITIL 4 concepts, terminology and principles being applied for IT Service Management. It embraces key concepts from Lean, Agile and DevOps to provide an integrated, collaborative and holistic approach to deliver business value for an organization. After the completing course, the participant will be equipped with adequate knowledge to prepare themselves for the ITIL 4 Foundation exam.
Minimum Entry Requirement
It is recommended the participant to have at least 1 years of working experience in IT industry.