Innovative Ways to Wow Your Customers (classroom & Asynchronous E-Learning)

Understand the importance of service innovation and the methods and opportunities that are available for a service staff to generate ideas that contribute to service innovation

What You'll Learn

• 1 This course is about empowering learners to gain a better appreciation of service innovation process; engage in a few hands-on activities that employ the principles of design thinking to approach and foster innovation in their organisations; and access opportunities within the organisation to generate ideas that contribute to service innovation.