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Last verified: 2026-08-03
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In this course, you will learn the critical importance of customer experience in today's business landscape. Students will be exposed to various tools to discover practical strategies and frameworks for designing and delivering outstanding customer experiences across various touchpoints, from initial engagement to post-purchase support.
What You'll Learn
In this course, you will learn the critical importance of customer experience in today's business landscape. Students will be exposed to various tools to discover practical strategies and frameworks for designing and delivering outstanding customer experiences across various touchpoints, from initial engagement to post-purchase support.
Minimum Entry Requirement
5 GCE 'O' level qualifications and meet the minimum entry requirements of the course or Nitec qualification with minimum cumulative GPA requirement or GCE 'N' (Academic) qualifications: A total of 19 points or less for English, Mathematics and three other subjects (ELMAB3), excluding CCA bonus points. For details, please refer to https://www.ite.edu.sg/admissions/full-time-courses/higher-nitec/entry-requirements