Food Services: Customer Service Excellence

LO1: Learners will be able to identify types of customers and

common service challenge triggers in the service environment

LO 2: Learners will be able to identify the needs and expectations of customers

LO 3: Learners will be able to recognize the qualities and characteristics of a service professional

LO 4: Learners will be able to recognize the importance of Go- the "“ extra "“ mile service

LO 5: Learners will be able to demonstrate various methods to exceed customer expectations

LO 6: Learners will be able to identify principles of effective communication to provide excellent service

LO 7: Learners will be able to apply various methods to escalate feedback and service challenges through appropriate channels

LO 8: Learners will be able to project a professional image and persona of a service professional

What You'll Learn

Alongside food quality, hospitality and service play a crucial role in the success of F&B establishments. Providing excellent customer service, creating welcoming atmospheres, and delivering memorable service experiences are key priorities for businesses across the sector.This course aims to provide learners with the knowledge to be able to follow the organisation guidelines and provide a diverse range of customers with positive customer service experience.

Minimum Entry Requirement

a) At least 18 years old

b) Have at least secondary 2 school education

c) Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification Workplace Literacy Level (WPLN Level 4)