Effectiveness Management L4

This skill describes the ability to promote the use of effective

communication within a team. It also includes using conflict resolution

and negotiation strategies as well as building rapport with colleagues,

stakeholders and customers.

What You'll Learn

LO1: Promote effective communication within the team

LO2: Communicate strategies to negotiate an acceptable outcome

LO3: Resolve conflicts through negotiation while taking diversity issues into consideration LO4: Understand the importance of keeping abreast and staying relevant

Minimum Entry Requirement

Assumed Attitude

• have effective communication and relationship management skills to work with employees from all levels and areas within an organisation

Assumed Skills and Knowledge

• manage the delivery of services to stakeholders within projects of limited scope
• have effective communication and relationship management skills to work with employees

from all levels and areas within an organisation

• provide support to operational employees in the implementation of change processes
• work with competitive knowledge of the business, industry and sector in which the organisation operates
• Be able to listen and speak English at a proficiency level equivalent to the Employability Skills Workforce Skills Qualifications (ES WSQ) Workplace Literacy (WPL) Level 5
• Be able to read and write English at a proficiency level equivalent to the ES WSQ WPL level 5

Required Years of Experience in Relevant Domain

• at least 3 years F&B experience