Effective Service Leadership with Enneagram

This course is targeted at any professionals in any sector who want to learn how to enhance their leadership effectiveness, drive customer-centric service excellence, and sustain high-performance teams through personality-driven leadership approaches. In today's fast-paced and customer-driven business environment, leaders must go beyond traditional management techniques to understand how different personality types influence leadership styles, team dynamics, and service quality. The Enneagram Framework provides a powerful tool for leaders to develop deeper self-awareness, adapt their leadership strategies, and create an engaged and high-performing workforce.

What You'll Learn

Learning Outcome 1: Determine the roles and responsibilities of a leader in operationalising the organisation's vision, mission, and values within the team.

Learning Outcome 2: Foster a customer-centric environment and align team efforts towards service excellence.

Learning Outcome 3: Evaluate team performance to determine necessary follow-up actions for continuous improvement.

Minimum Entry Requirement

Aged 21 and above

Have basic computer literacy Level 2

Have minimum GCE "N", "O" or "A" Level / NITEC or a diploma qualification and minimum 2 years of working experience;

Have an understanding and working knowledge of sales and marketing principles/practices and

Have an English language proficiency equivalent of higher of any of the following – GCSE N/O Levels pass in English / WPLN Level 5 / IELTS 5.5 / TOEFL (internet based total) 46-59.