Profile
At the end of the 2-day module, participants will be able to:
- Understand the principles of collaborative problem solving and how these principles, when applied effectively, can benefit them with their respective teams
- How to analyse and evaluate information in the e-commerce environment to make informed decisions.
- Handle and resolving conflicts with stakeholders/partners in a constructive manner.
- Generate new and innovative ideas in collaborating in a e-commerce setting.
- Be able to adapt to changing circumstances in projects in e-commerce environment.
- Apply emotional intelligence skills to better manage emotions with handling difficult situations during projects.
- Learn to communicate with stakeholders more effectively through active listening.
- Learn to identify root causes of problems faced at workplace by using Root Cause Analysis.
- Understand diversity in an e-commerce environment and explore ways to be inclusive
What You'll Learn
In today's fast-paced and complex world, collaboration has become an essential part of problem-solving. The course is designed to help participants develop the skills and techniques needed to effectively collaborate with others to solve complex problems. Throughout the course, they will learn how to identify and analyze complex problems, communicate effectively with team members, generate and evaluate multiple solutions, and implement the best course of action. The course provides practical tools and frameworks that will help participants navigate the complexities of group problem-solving and allow them to achieve greater success in their personal and professional lives.
Participants are invited to join the course and work together to develop their collaboration and problem-solving skills.
Minimum Entry Requirement
Participants should have at least 2 years of working experience with interest in digital commerce