Develop New Products / Services (service Innovation)

This course covers the knowledge and application skills to develop new product or services to address customer needs and expectations. It covers the planning, development and implementation process of the newly developed product or service offering.

What You'll Learn

Assess customer's needs and expectations to develop new products / services

Innovate product / service offerings to respond to customer's needs and expectations

Evaluate product / service developed to ensure that it is in line with customer's needs and expectations

Minimum Entry Requirement

Learners are assumed to:

• Have a comprehensive understanding of the organisation's vision, mission,

values, business goals

• Have 3 years of managerial experience in a service-related capacity
• Be able to speak, listen, read and write English at a proficiency level not lower

than the Employability Skills Workforce Skills Qualification (ES WSQ)

Workplace Literacy (WPL) Level 5