Customer Service & Quality

• To equip participants with excellent customer service skils to compete in today's customer oriented environment.
• To perform high level customers sensing, analysis and gain insights to create a more personalized and memorable experience.
• To practice conflicts management and problem-solving via role-playing
• To inculcate sustainability and eco-friendly practices among participants, like reducing idling, clean environment for travel or choosing greener routes, to contribute to sustainability goals.
• To cultivate work safety and health in the gig economy
• Now more than ever, it is crucial to success to understand the customers wants, needs, and expectations as well as apply excellent interpersonal relationship skills to communicate effectively customers and to increase customers retention.

What You'll Learn

• Introduction to customer experience
• Customer-centricity and personalization
• Dealing with difficult customers.
• Managing complaints calmly and professionally, and turning a negative experience into a positive one.
• Maximising your earnings
• Service recovery steps and processes
• Sharing of sustainability and eco-friendly habits
• Health and wellness for sustained productivity and enhance customer experience