Communicate and Relate Effectively at the Workplace

• Understand communication flow and the information received
• Respond using the best communication methods, including listening and speaking well, and the right use of body language
• Be sensitive to the background of the sender/receiver (including religion, nationality, gender, age, etc.)
• Identify signs, stages and causes of disagreement with individuals or groups
• Choose the right ways to discuss disagreements or differences and find ways to solve them to get win-win outcomes
• Inform your supervisor of the suggested ways to solve the disagreements/differences and seek approval

What You'll Learn

This program covers the techniques involved in receiving and communicating information as well as essential competencies working in a team and addressing conflicts. It will provide a foundation of practices and behaviors which can be used by operational level staff in their day-to-day work activities.

Minimum Entry Requirement

Lower Secondary education