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Category: Marketing & Sales
The online course helps participants to find a solution for persistent customer-centered business problems. Participants will take a customer journey to identify business needs and dreams and customer profile, uncover customerï¿1⁄2s touchpoints and the voice of customer for each touchpoint. At the end of the course, a Customer Experience Blueprint will be formulated that can potentially be used for the business to thrive.
Topics Covered:
ï¿1⁄2 Design Thinking methodology to provide a systematic approach to identify and understand customersï¿1⁄2 needs and behaviour.
ï¿1⁄2 Applying the power of the Design Thinking methodology to create your Customer Experience Blueprint
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