Champion Service Innovation (service Innovation Culture)

This course covers knowledge and application skills in championing a service innovation culture within the organisation. It involves the establishment of a service innovation strategy to provide directions that initiate the development of operating systems, policies and processes to support service excellence and innovation. It also involves evaluating the service innovation strategy and its impact on the organisation's internal and external key performance indicators.

What You'll Learn

Develop service innovation framework that is in line with the organisation's vision, mission and values

Establish a culture that promotes service innovation

Evaluate service innovation framework to analyse impact on organisation's key performance indicators