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S$3,000.00 S$900.00 (after SkillsFuture subsidy)
Last verified: 2026-08-03
Always confirm current pricing and eligibility on MySkillsFuture before enrolling or claiming SkillsFuture Credit.
The overall objective of this three-day workshop is to equip participants with the competency to perform customer analytics. Participants will also be exposed to important analytical tools and customer related concepts such as customer lifetime value and NPS economics. At the end of the workshop, participants will learn how to:
- tracking useful customer metrics and benchmark against competitors
- developing customer driven KPIs
- effectively target customers segments
- Improve value to customers
- Improve customer service and experience
- Set correct prices for products and services
- Estimate returns on investment of customer related initiatives
- Link the choice of service staff to customer related outcomes
What You'll Learn
- Customer data benchmarking
- Service quality analytics
- Customer experience analytics
- Product and service value analytics
- Value enhancement analytics
- Pricing analytics
- Customer segment analytics
- Customer outcome analytics
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Duration
24.0 hours
Training Provider UEN
200000267Z
Conducted In
English
Last Verified Date
03/08/2026
Full Course Fee
$3,000
Course Reference Number
TGS-2022014608
Fee Band
$500–$2000