Deliver Service Excellence (sfw)

The course objective cover the following areas such as:

How to recognise customer needs and expectations, demonstrate effective communication and projecting a professional image. This includes create a positive experience and how to improve this experience.

What You'll Learn

This course cover the following learning units:

LU1:

Recognise customer needs and expectations

LU2:

Demonstrate effective communication

LU3:

Project a professional image and persona

LU4:

Deliver 'Go the Extra Mile' service to exceed customers' expectations

LU5:

Create a positive customer interaction and experience

LU6:

Escalate areas of improvement to enhance customers' experience